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Shipping Policy
Shipping Policy
Effective Date: 12/01/2024
At CharleySueCreations LLC, we are committed to providing a smooth and transparent shipping experience for our customers. Please read our shipping policy carefully to understand our processing times, shipping options, and costs.
1. Order Processing Time
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Handmade items: Processing time is typically 3-5 business days before shipment.
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Print-on-demand products: Processing time is usually 5-7 business days, as these items are custom-made upon order.
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Digital products: Available for instant download after purchase confirmation.
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Orders are processed Monday through Friday, excluding holidays.
2. Shipping Rates & Delivery Estimates
We offer the following shipping options:
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Standard Shipping (5-7 business days) – Flat rate: $5.99 (free on orders over $50)
Delivery times are estimates and may vary based on carrier delays, weather conditions, or peak seasons.
3. International Shipping
At this time, we only ship within the United States. We hope to expand internationally in the future.
4. Order Tracking
Once your order ships, you will receive an email with tracking information. Please allow 24-48 hours for tracking updates.
5. Digital Product Delivery
For digital products, a download link will be provided immediately after purchase via email and on the order confirmation page. If you do not receive your download link, please check your spam folder or contact us for assistance.
6. Shipping Delays & Issues
While we strive to meet delivery estimates, we are not responsible for delays caused by:
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Carrier disruptions
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Incorrect shipping addresses provided by the customer
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Severe weather or natural disasters
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Peak holiday seasons
7. Lost or Damaged Shipments
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If your package is lost or arrives damaged, please contact us within 7 days of delivery.
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We will work with the carrier to locate your package or provide a replacement when applicable.
8. Contact Us
If you have any questions about our shipping policy, please contact us at:
CharleySueCreations LLC
Email: charleysuecreations@gmail.com
Returns Policy
At CharleySueCreations LLC, we want you to love your purchase! If you’re not completely satisfied, we offer hassle-free returns within 30 days of delivery.
How to Return an Item:
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Contact Us – Email us at charleysuecreations@gmail.com with your order number and reason for the return.
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Return Approval – We’ll provide you with return instructions within 1-2 business days.
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Send It Back – Ship the item in its original condition and packaging. Return shipping costs may apply unless the item is defective or incorrect.
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Receive Your Refund – Once we receive the item, we’ll process your refund within 5-7 business days back to your original payment method.
💛 Exclusions: Personalized or custom-made items are non-refundable unless they arrive damaged or defective.
Got questions? We’re happy to help! Contact us at charleysuecreations@gmail.com.